Return Policy | Naot Footwear US

Shopping Cart

Your cart is empty.

Comfort Delivered | Fast & Free Shipping Over $100

Return Policy

RETURN & EXCHANGE INSTRUCTIONS:

To start a return or exchange, click here. Any shoes returned without approval will be returned to the sender.

We offer Free Returns for a small, optional fee at checkout. If Free Returns is purchased, you will receive a return shipping label at no additional cost. If it is not purchased, you will be charged for the shipping label upon return submission.

NAOT.COM RETURN POLICY

Before you take your new shoes for a walk, please test-drive them indoors on a clean surface to make sure you love them before you wear them outdoors. Worn merchandise cannot be returned.
Items marked as final sale are discontinued and cannot be returned or exchanged.
Once an item has been altered in any way, it cannot be returned or exchanged.
Footwear must be sent back within 30 days of the date of purchase and must be unworn in the original useable shoebox.
We cannot reimburse any shipping fees or free return fees added to your original order.
Once your return is received, please allow up to 4 days for processing.
Credits can take an additional 2–10 business days to post to your account, depending on your credit card.

WARANTY POLICY

Naot proudly stands behind the quality and craftsmanship of products purchased directly from Naot or an authorized Naot retailer.

Products purchased on Naot.com may be returned within 30 days in accordance with our Return Policy. All returns are subject to Naot's review and approval at its sole discretion. Products are also covered by a limited warranty against manufacturing defects for up to 365 days from the date of purchase, or for the maximum period required by applicable law, if shorter.

If you purchased your Naot product from an authorized retailer, any returns or exchanges must be arranged directly through that retailer and will be subject to the retailer’s individual policies.

To ensure authenticity and quality, Naot’s warranty applies only to products purchased through Naot or authorized retail partners. Products purchased from unauthorized sellers, resellers, or third-party marketplaces are not covered under Naot’s warranty.

Contact Us

First Name *

Last Name *

Email *

Order Number *

Subject *

Reason for Return *

Submit

1-800-NAOT-USA (1-800-626-8872)

We're here for you!

Monday - Friday 8AM - 5PM EST

Choosing a selection results in a full page refresh.
Opens in a new window.

Notify me when this item restocks.

We often restock popular items or they may be returned by the other customers. If you would like to be notified when this happens just enter your details below.

Please enter name

Invalid email address

Required mobile numberInvalid numberInvalid country codeToo shortToo long✓Valid

Only plain are not allowed in the messageMessage length must be 250 characters allowed

Select country Country is required

SMS

If WhatsApp can't deliver your alert, we may send it to the same number by SMS instead.

Submit Request

Your notification has been registered. Close

Looks like you already have notifications active for this item!

We value your privacy and keep your details confidential – it's our promise to you.

Notify me when this item restocks.

Thank you, we received your request, We will notify you once this item restocks.

{"themeColor":"#574CD5","iconColor":"#574CD5","showLogo":true,"topBottomPosition":10,"rightLeftPosition":10,"iconSize":"small","iconCustomSize":64,"position":"bottom-left"}

Live chat

shop.app

shop.app is blocked